How can businesses measure the success of their customer service strategy in terms of both resolving customer dissatisfaction and preventing future issues, and what key metrics should they focus on to track their progress?

Businesses can measure the success of their customer service strategy by tracking key metrics such as customer satisfaction scores, customer retention rates, and Net Promoter Score (NPS). These metrics can help identify areas of improvement and gauge overall customer sentiment. Additionally, businesses should focus on resolving customer complaints in a timely manner, monitoring response times, and implementing feedback mechanisms to prevent future issues. By consistently monitoring these metrics and actively seeking customer feedback, businesses can effectively measure the success of their customer service strategy and make necessary adjustments to improve customer satisfaction.