How can a company measure the success and impact of implementing a "Customer Service Champion" program and recognizing employees as "CX-Hero of the Month" on team collaboration and customer satisfaction?

A company can measure the success of implementing a "Customer Service Champion" program and recognizing employees as "CX-Hero of the Month" by tracking metrics such as customer satisfaction scores, response times, and resolution rates. They can also conduct surveys to gather feedback from customers on their experience with the team. Additionally, monitoring team collaboration through metrics like average handle time and team productivity can provide insights into the impact of the program on internal dynamics. Regularly reviewing these metrics and feedback can help the company assess the effectiveness of the program in improving team collaboration and customer satisfaction.