How can companies effectively measure the success of their efforts to instill a customer-oriented culture within their organization, and what key performance indicators should they focus on to track progress and ensure alignment among employees?

Companies can measure the success of their efforts to instill a customer-oriented culture by tracking key performance indicators such as customer satisfaction scores, net promoter scores, customer retention rates, and customer feedback. They can also measure employee engagement and alignment with the customer-centric values through surveys, feedback sessions, and performance evaluations. By regularly monitoring these KPIs, companies can ensure that employees are aligned with the organization's customer-centric goals and make adjustments as needed to improve the customer experience.