How can companies measure the success of their efforts to create a customer-oriented culture led by their leadership team, and what key performance indicators should they be tracking to ensure ongoing improvement?

Companies can measure the success of their efforts to create a customer-oriented culture by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and Net Promoter Score. They can also monitor employee engagement levels, as engaged employees are more likely to deliver exceptional customer service. Additionally, companies can gather feedback from customers through surveys and focus groups to assess the impact of their customer-centric initiatives. By regularly analyzing these metrics and feedback, companies can ensure ongoing improvement in their customer-oriented culture and leadership team.