How can a company measure the success of aligning its customer-focused culture with its overall business goals and objectives, and what key performance indicators should be considered for evaluating the effectiveness of this alignment?

A company can measure the success of aligning its customer-focused culture with its business goals by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and customer lifetime value. Other important metrics to consider include net promoter score, customer feedback and reviews, and employee engagement levels. By regularly monitoring these KPIs, a company can evaluate the effectiveness of its alignment and make adjustments as needed to ensure continued success in meeting both customer needs and business objectives.