How can organizations effectively measure the success of incorporating customer feedback into their business operations and ensuring a customer-centric culture is maintained over time?

Organizations can measure the success of incorporating customer feedback by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. They can also conduct regular surveys and focus groups to gather feedback and monitor trends over time. To ensure a customer-centric culture is maintained, organizations should prioritize ongoing communication with customers, empower employees to make decisions based on customer feedback, and regularly review and update their customer feedback processes and strategies. Additionally, organizations can establish a system for accountability and recognition of employees who demonstrate customer-centric behaviors.