How can companies measure the success of incorporating customer feedback into employee performance evaluations and goal setting processes, and how can they continually improve this process over time?

Companies can measure the success of incorporating customer feedback into employee performance evaluations and goal setting processes by tracking key performance indicators related to customer satisfaction, such as Net Promoter Score or customer retention rates. They can also conduct regular surveys to gather feedback from customers on their interactions with employees. To continually improve this process over time, companies can analyze the feedback received, identify trends and areas for improvement, and provide targeted training and development opportunities for employees based on this feedback. Additionally, companies can regularly review and update their performance evaluation and goal setting processes to ensure they align with customer expectations and business objectives.