How can companies effectively measure the success of their ongoing customer experience training programs in order to ensure long-term improvements in employee performance and customer satisfaction?

Companies can measure the success of their ongoing customer experience training programs by tracking key performance indicators such as customer satisfaction scores, employee retention rates, and sales metrics. They can also conduct regular surveys or feedback sessions with employees and customers to gather insights on the effectiveness of the training. Additionally, companies can analyze customer complaints and feedback to identify areas where further training may be needed. By continuously monitoring these metrics and making adjustments as needed, companies can ensure long-term improvements in employee performance and customer satisfaction.