How can businesses measure the success of their customer experience strategy that combines advanced technology and personalized human interaction, and what key metrics should they focus on to ensure continued success and customer satisfaction?

Businesses can measure the success of their customer experience strategy by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. They should also monitor metrics related to the use of advanced technology, such as adoption rates and customer feedback on the effectiveness of the technology. By combining data on customer interactions with both technology and human touchpoints, businesses can gain a comprehensive understanding of the impact of their customer experience strategy and make informed decisions to ensure continued success and customer satisfaction.