How can companies effectively measure the success of their customer-centric work culture initiatives and track improvements over time?

Companies can effectively measure the success of their customer-centric work culture initiatives by collecting feedback from employees and customers through surveys and interviews. They can also track key performance indicators related to customer satisfaction, retention, and loyalty. By analyzing this data regularly, companies can track improvements over time and make necessary adjustments to their initiatives to ensure continued success in building a customer-centric work culture. Regularly reviewing and updating goals and objectives related to customer-centric initiatives can also help companies measure progress and track improvements over time.