How can companies measure the success of their efforts to instill customer-centric values across all levels of the organization, and what key metrics should be used to track progress towards this goal?

Companies can measure the success of their efforts to instill customer-centric values by tracking customer satisfaction scores, customer retention rates, and Net Promoter Score (NPS). These metrics can provide insights into how well the organization is meeting customer needs and expectations. Additionally, companies can conduct regular employee surveys to gauge employee engagement with customer-centric values and track the implementation of customer feedback and suggestions across all levels of the organization. By consistently monitoring these key metrics, companies can track progress towards their goal of becoming more customer-centric and making necessary adjustments to improve their customer focus.