How can companies effectively measure the success of implementing customer-centric values in their products and services, and what key metrics should they track to ensure they are truly creating a customer-focused experience?

Companies can measure the success of implementing customer-centric values by tracking key metrics such as customer satisfaction scores, customer retention rates, Net Promoter Score (NPS), customer lifetime value, and customer feedback. These metrics can provide insights into how well the company is meeting customer needs and expectations, as well as how likely customers are to recommend the brand to others. By consistently monitoring these metrics, companies can ensure they are creating a truly customer-focused experience and make necessary adjustments to improve customer satisfaction and loyalty.