How can companies effectively measure the success and impact of their storytelling approach in instilling a customer-centric mindset among new employees during the onboarding process?

Companies can measure the success of their storytelling approach in instilling a customer-centric mindset among new employees by gathering feedback from employees on how the stories influenced their understanding of customer needs. They can also track key performance indicators related to customer satisfaction and retention to see if there is a positive impact from the storytelling approach. Additionally, conducting surveys or interviews with new employees to gauge their level of empathy and understanding towards customers can provide insights into the effectiveness of the storytelling approach. Regularly reviewing and analyzing employee behavior and decision-making in customer interactions can also help determine if the storytelling approach is successfully shaping a customer-centric mindset among new employees.

Keywords

1. Storytelling approach 2. Customer-centric mindset 3. Employee feedback 4. Key performance indicators 5. Onboarding process

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