How can leaders effectively measure the success of their efforts in promoting customer-centric values within their organization, and what key metrics can be used to track progress and ensure continuous improvement in customer satisfaction levels?

Leaders can effectively measure the success of their efforts in promoting customer-centric values within their organization by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer feedback. These metrics can provide insights into how well the organization is meeting customer needs and expectations. By regularly monitoring these metrics, leaders can identify areas for improvement and make necessary adjustments to ensure continuous improvement in customer satisfaction levels. Additionally, leaders can also conduct regular employee training and workshops to reinforce customer-centric values and ensure alignment with organizational goals.