How can companies measure the success of their efforts in cultivating a customer-centric culture within their organization, and what key performance indicators should they focus on to track their progress effectively?

Companies can measure the success of their efforts in cultivating a customer-centric culture by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. These metrics can provide insights into how well the company is meeting customer needs and building long-term relationships. Additionally, companies can also monitor employee engagement levels, as engaged employees are more likely to deliver exceptional customer service. By regularly tracking these KPIs, companies can gauge their progress in creating a customer-centric culture and make necessary adjustments to improve their overall customer experience.