How can companies measure the success of their efforts to integrate customer-centric values into their company culture, and what are some key metrics they can use to track progress in this area?

Companies can measure the success of integrating customer-centric values into their company culture by tracking customer satisfaction scores, customer retention rates, and Net Promoter Scores. They can also analyze customer feedback and conduct regular surveys to gauge customer perceptions of the company's customer-centric initiatives. Other key metrics to track progress in this area include customer lifetime value, customer acquisition costs, and the number of customer complaints or issues resolved in a timely manner. By consistently monitoring these metrics, companies can assess the impact of their efforts on customer satisfaction and loyalty, and make necessary adjustments to improve their customer-centric culture.