How can companies effectively measure the success of their customer-centric culture initiatives and track progress towards meeting the changing needs and expectations of customers in today's competitive market?

Companies can effectively measure the success of their customer-centric culture initiatives by using key performance indicators such as customer satisfaction scores, customer retention rates, and Net Promoter Score. They can also track progress by analyzing customer feedback and conducting regular surveys to gather insights on customer needs and expectations. Additionally, companies can utilize data analytics and customer relationship management systems to monitor customer interactions and behaviors, allowing them to make data-driven decisions to improve their customer-centric strategies in today's competitive market.