How can organizations effectively measure the success of their customer-centric culture initiatives, and what key performance indicators should they focus on to ensure long-term sustainability and growth?

Organizations can measure the success of their customer-centric culture initiatives by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and Net Promoter Scores. They can also analyze customer feedback and complaints to identify areas for improvement. To ensure long-term sustainability and growth, organizations should focus on metrics that reflect customer loyalty, such as repeat purchase rates, customer lifetime value, and referral rates. Additionally, monitoring employee engagement levels and alignment with the organization's customer-centric values can also provide valuable insights into the effectiveness of their initiatives.