How can organizations effectively measure the success of their customer-centric culture initiatives and track improvements in customer satisfaction over time?

Organizations can effectively measure the success of their customer-centric culture initiatives by implementing key performance indicators (KPIs) related to customer satisfaction, such as Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT). They can also conduct regular surveys and feedback sessions with customers to gather insights on their experience. Tracking improvements in customer satisfaction over time can be done by comparing current satisfaction levels with baseline data, setting goals for improvement, and monitoring progress through regular reporting and analysis of customer feedback and data. Additionally, organizations can use customer retention rates, customer lifetime value, and customer loyalty metrics to gauge the impact of their customer-centric initiatives on overall business performance.