How can companies effectively measure the success of their customer-centric culture initiatives during times of change or growth, and what key metrics should they focus on to ensure they are meeting their customers' needs and expectations?

Companies can effectively measure the success of their customer-centric culture initiatives during times of change or growth by tracking metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer feedback. These metrics provide insights into how well the company is meeting customer needs and expectations. By focusing on these key metrics, companies can ensure they are aligning their efforts with their customers' preferences and continuously improving their customer experience. Regularly monitoring and analyzing these metrics will help companies make data-driven decisions to enhance their customer-centric culture and drive business growth.