How can organizations effectively measure the success of their customer-centric culture and make adjustments to ensure its longevity and relevance in a constantly changing market landscape?

Organizations can effectively measure the success of their customer-centric culture by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and customer lifetime value. They can also gather feedback through surveys, focus groups, and social media to understand customer perceptions and needs. To ensure its longevity and relevance, organizations should regularly review and analyze data, adapt strategies based on customer feedback, and invest in employee training to maintain a customer-centric mindset. Additionally, staying informed of market trends and competition can help organizations make necessary adjustments to stay ahead in a constantly changing market landscape.