How can organizations effectively measure the success of implementing a customer-centric culture in terms of employee morale and job satisfaction across various departments?

Organizations can measure the success of implementing a customer-centric culture in terms of employee morale and job satisfaction by conducting regular surveys or feedback sessions with employees to gauge their satisfaction levels. They can also track key performance indicators related to customer satisfaction and employee engagement to see if there is a correlation between the two. Additionally, organizations can monitor turnover rates and absenteeism to see if there are any improvements in employee retention and attendance as a result of the customer-centric culture. By analyzing these metrics across various departments, organizations can effectively measure the impact of their customer-centric initiatives on employee morale and job satisfaction.