How can companies effectively measure the success of their customer-centric culture over time and ensure that it remains a core focus of their operations?

Companies can effectively measure the success of their customer-centric culture over time by tracking key performance indicators related to customer satisfaction, retention rates, and repeat business. They can also conduct regular surveys and feedback sessions to gather insights from customers and employees about their experiences. To ensure that customer-centricity remains a core focus, companies should integrate it into their strategic planning, set clear goals and objectives, and provide ongoing training and support for employees to prioritize customer needs. Regularly reviewing and adjusting strategies based on feedback and data can help companies maintain a strong customer-centric culture.