How can businesses effectively measure the success of their customer-centric culture in order to continuously improve and adapt to meet evolving customer needs and expectations?

Businesses can measure the success of their customer-centric culture by tracking key performance indicators such as customer satisfaction scores, retention rates, and repeat purchase behavior. They can also gather feedback from customers through surveys, focus groups, and social media to understand their needs and expectations. By analyzing this data regularly and making necessary adjustments to products, services, and processes, businesses can ensure they are meeting evolving customer needs and expectations. Additionally, establishing a culture of continuous improvement and encouraging employees to prioritize customer satisfaction can help businesses stay agile and responsive to changing market dynamics.