How can companies measure the success of their efforts in integrating cultural sensitivity training into their organizational culture, and what criteria should they use to determine if meaningful impact and lasting change have been achieved in their customer experience teams?

Companies can measure the success of their cultural sensitivity training efforts by tracking metrics such as employee satisfaction, customer feedback, and diversity representation within the organization. They should also consider conducting regular assessments and surveys to gauge the effectiveness of the training and its impact on customer interactions. Criteria for determining meaningful impact and lasting change should include improved customer satisfaction scores, increased employee empathy and understanding of diverse cultures, and a reduction in cultural misunderstandings or biases in customer interactions. Additionally, companies should monitor employee behavior and language to ensure they are consistently applying the principles learned in training.