How can international teams measure the success of their cultural sensitivity training programs and ensure that they are truly making a positive impact on the customer experience across diverse cultural backgrounds?

International teams can measure the success of their cultural sensitivity training programs by collecting feedback from customers across diverse cultural backgrounds through surveys or focus groups. They can also track key performance indicators related to customer satisfaction, such as customer retention rates or repeat business. Additionally, teams can conduct regular assessments of employee interactions with customers from different cultures to ensure that they are applying the training effectively. By continuously monitoring and evaluating the impact of the training program, international teams can ensure that they are making a positive impact on the customer experience across diverse cultural backgrounds.