How can companies measure the success of their efforts to integrate cultural diversity and inclusivity into their Customer Experience teams, and what key performance indicators should they track to ensure ongoing progress and improvement in intercultural communication and customer satisfaction levels?

Companies can measure the success of their efforts to integrate cultural diversity and inclusivity into their Customer Experience teams by tracking key performance indicators such as customer satisfaction scores, employee diversity representation, and cultural competency training completion rates. They can also conduct regular surveys and focus groups to gather feedback from both customers and employees on their experiences with intercultural communication. By monitoring these metrics and continuously seeking feedback, companies can ensure ongoing progress and improvement in their efforts to promote cultural diversity and inclusivity within their Customer Experience teams.