How can international teams measure the success of their efforts to incorporate cultural diversity into their customer experience strategies and what are some key indicators of a truly inclusive and culturally sensitive approach?

International teams can measure the success of their efforts to incorporate cultural diversity into their customer experience strategies by conducting regular surveys and feedback sessions with customers from different cultural backgrounds. Key indicators of a truly inclusive and culturally sensitive approach include increased customer satisfaction and loyalty, positive word-of-mouth referrals from diverse customer groups, and a diverse workforce that reflects the customer base. Additionally, a reduction in cultural misunderstandings and conflicts, as well as an increase in sales and market share among diverse customer segments, can also indicate the effectiveness of their approach.