How can organizations measure the success of their cross-functional teams in utilizing project management software, internal social networks, and collaboration platforms for internal CX communication and decision-making, and what steps can they take to continuously improve and optimize their usage?

Organizations can measure the success of their cross-functional teams by tracking key performance indicators related to project completion, communication efficiency, and decision-making speed. They can also gather feedback from team members on the effectiveness of the tools being used. To continuously improve and optimize their usage, organizations can provide regular training on the software and platforms, encourage open communication and collaboration among team members, and regularly review and update their processes based on feedback and data analysis. Additionally, they can benchmark their performance against industry standards and best practices to identify areas for improvement.