How can companies measure the success of their communication strategies when sharing customer feedback and employee insights with stakeholders, and what key metrics should they be tracking to determine the impact on enhancing CX competency?

Companies can measure the success of their communication strategies by tracking metrics such as customer satisfaction scores, Net Promoter Score (NPS), employee engagement levels, and overall customer retention rates. These metrics can help determine the impact of sharing customer feedback and employee insights on enhancing CX competency. By analyzing these key metrics, companies can gauge the effectiveness of their communication strategies in driving positive outcomes for both customers and employees, ultimately leading to improved customer experience and loyalty.