How can companies measure the success of their ongoing coaching and feedback programs in improving employee performance as CX ambassadors, and what strategies can be implemented to further enhance the effectiveness of these programs?

Companies can measure the success of their coaching and feedback programs by tracking key performance indicators such as customer satisfaction scores, employee engagement levels, and retention rates. They can also conduct regular surveys and performance reviews to gather feedback from employees on the impact of the programs. To enhance the effectiveness of these programs, companies can invest in training for managers to ensure they have the necessary skills to provide constructive feedback and coaching. They can also establish clear goals and expectations for employees, provide regular opportunities for coaching and feedback, and offer rewards or recognition for improvements in performance. Additionally, companies can use technology to streamline the feedback process and provide real-time insights into employee performance as CX ambassadors.