How can CX ambassadors measure the success of their balanced approach to utilizing AI and VR alongside human interaction in creating personalized customer experiences, and what key metrics should they track to ensure continuous improvement?

CX ambassadors can measure the success of their balanced approach by tracking key metrics such as customer satisfaction scores, customer retention rates, and conversion rates. They can also monitor metrics related to AI and VR usage, such as the number of interactions handled by AI versus human agents, and the accuracy of AI-driven personalized recommendations. By analyzing these metrics regularly, CX ambassadors can identify areas for improvement and adjust their strategies to ensure that the customer experience remains personalized and effective.