How can businesses effectively measure the success of their efforts to maintain a balance between technology-driven strategies and human interaction in customer interactions, and what key metrics should they focus on to ensure a positive overall customer experience?

Businesses can measure the success of their efforts by tracking key metrics such as customer satisfaction scores, customer retention rates, and net promoter scores. They can also analyze data on customer interactions to see how technology-driven strategies are impacting human interaction. By focusing on metrics related to response times, resolution rates, and customer feedback, businesses can ensure a positive overall customer experience. Regularly soliciting feedback from customers through surveys and monitoring social media channels for customer sentiment can also provide valuable insights into the effectiveness of their strategies.