How can companies measure the success of their efforts to mitigate the negative impact of poor technology on customer experience behavior?

Companies can measure the success of their efforts to mitigate the negative impact of poor technology on customer experience behavior by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and customer feedback. They can also analyze customer complaints related to technology issues and monitor social media sentiment to gauge customer perception. Conducting regular surveys and collecting data on website/app usage patterns can provide valuable insights into how customers are interacting with technology and help identify areas for improvement. Ultimately, companies should strive to continuously monitor and adjust their strategies based on these metrics to ensure a positive customer experience.