In addition to tracking customer satisfaction and loyalty, what other key performance indicators can employees use to measure the success of their long-term customer relationships?

In addition to tracking customer satisfaction and loyalty, employees can use key performance indicators such as customer retention rate, average lifetime value of a customer, and frequency of repeat purchases. These metrics can provide insight into the strength and longevity of customer relationships, as well as the overall health of the business. By monitoring these indicators, employees can better understand the impact of their efforts on customer retention and loyalty over time.