How can companies measure the success of their hiring process in identifying candidates who not only have the skills to deliver exceptional customer experiences, but also possess the mindset and values necessary to prioritize customer satisfaction in the long term?

Companies can measure the success of their hiring process by tracking key performance indicators related to customer satisfaction, such as customer feedback scores, retention rates, and repeat business. They can also conduct regular assessments of employee engagement and cultural fit to ensure that candidates align with the company's values and mindset. Additionally, companies can use behavioral interview techniques and personality assessments to evaluate candidates' attitudes and behaviors towards customer service. Overall, a comprehensive approach that combines quantitative and qualitative measures can help companies identify candidates who have both the skills and mindset to prioritize customer satisfaction in the long term.