How can companies effectively measure and track the success of their efforts in fostering a culture of empathy and emotional intelligence among their employees, and what key performance indicators should they focus on to ensure consistent and exceptional customer service?

Companies can measure and track the success of fostering empathy and emotional intelligence among employees by conducting regular surveys or feedback sessions to gauge employee attitudes and behaviors. Key performance indicators to focus on include employee engagement levels, customer satisfaction scores, and employee retention rates. By consistently monitoring these metrics, companies can ensure that their efforts in cultivating a culture of empathy and emotional intelligence lead to exceptional customer service.