How can companies measure the success of their efforts to break down silos and foster collaboration in CX-related roles using technology and digital tools?

Companies can measure the success of their efforts to break down silos and foster collaboration in CX-related roles by tracking metrics such as improved communication and information sharing among teams, increased efficiency in resolving customer issues, and higher customer satisfaction scores. They can also use digital tools to monitor the usage and effectiveness of collaboration platforms, identify bottlenecks in the workflow, and gather feedback from employees on the impact of technology on their ability to work together seamlessly. By analyzing these data points, companies can assess the overall effectiveness of their initiatives and make adjustments as needed to further enhance collaboration in CX-related roles.