How can companies effectively measure the success of their efforts to prioritize both customer satisfaction and employee well-being, and what strategies can they implement to continuously improve in these areas?

Companies can measure the success of their efforts to prioritize customer satisfaction by tracking metrics such as Net Promoter Score, customer retention rates, and customer feedback. For employee well-being, companies can measure success through employee engagement surveys, turnover rates, and absenteeism rates. To continuously improve in these areas, companies can implement regular training and development programs for employees, create a positive work culture, and actively seek feedback from both customers and employees to make necessary improvements. Additionally, companies can establish clear goals and objectives related to customer satisfaction and employee well-being and regularly monitor progress towards these goals.