How can leaders measure and track the success of their efforts in promoting a customer-centric culture within their organization, and what key metrics should they focus on to ensure sustained growth and improvement in customer satisfaction?

Leaders can measure and track the success of their efforts in promoting a customer-centric culture by regularly collecting and analyzing customer feedback, monitoring customer retention rates, and tracking customer satisfaction scores. Key metrics to focus on include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and Customer Lifetime Value (CLV). By consistently monitoring these metrics and making data-driven decisions based on the results, leaders can ensure sustained growth and improvement in customer satisfaction.