How can companies measure the success of their efforts in cultivating a customer-centric culture and ensuring employees consistently deliver exceptional service that exceeds customer expectations?

Companies can measure the success of their customer-centric culture by tracking customer satisfaction scores, such as Net Promoter Score or Customer Satisfaction Index. They can also monitor customer feedback and reviews to gauge the quality of service being provided. Additionally, companies can measure employee engagement and satisfaction levels to ensure that employees are motivated to deliver exceptional service. Conducting regular training and development programs focused on customer service can also help in ensuring that employees consistently meet or exceed customer expectations.