How can companies measure the success of their efforts in creating a customer-centric culture, and what are some key indicators that demonstrate a strong focus on delivering exceptional customer experiences within an organization?

Companies can measure the success of their efforts in creating a customer-centric culture by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. Other indicators of a strong focus on delivering exceptional customer experiences include high levels of employee engagement and satisfaction, a company-wide commitment to continuous improvement based on customer feedback, and a strong reputation for customer service excellence within the industry. Additionally, companies can conduct regular customer surveys, monitor social media sentiment, and analyze customer complaints and feedback to gauge the effectiveness of their customer-centric initiatives.