How can companies effectively measure the success of their efforts in balancing customer satisfaction and employee well-being, and what strategies can they implement to continuously improve in this area?

Companies can effectively measure the success of balancing customer satisfaction and employee well-being by collecting feedback from both customers and employees through surveys, interviews, and performance evaluations. They can also track key performance indicators related to customer satisfaction and employee engagement. To continuously improve in this area, companies can implement strategies such as investing in employee training and development, creating a positive work culture, fostering open communication between employees and management, and regularly reviewing and updating customer service processes based on feedback.