How can companies measure the success of their efforts to align all departments in prioritizing customer experience, and what key metrics should they be tracking to ensure a consistent customer journey across all touchpoints?

Companies can measure the success of aligning departments in prioritizing customer experience by tracking key metrics such as customer satisfaction scores, net promoter scores, customer retention rates, and customer lifetime value. These metrics can provide insights into how well departments are working together to create a consistent customer journey across all touchpoints. By regularly monitoring these metrics, companies can identify areas for improvement and make necessary adjustments to ensure a seamless and positive customer experience.