How can companies measure the success of their efforts in creating a customer-oriented culture, and what key performance indicators should they track to ensure that employees are consistently embodying these principles in their interactions with customers?

Companies can measure the success of their customer-oriented culture efforts by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and customer feedback. They can also monitor employee engagement levels, employee turnover rates, and the number of customer complaints resolved. By consistently tracking these metrics, companies can ensure that employees are embodying customer-oriented principles in their interactions with customers and continuously improve their customer service efforts.