How can companies measure the success of their efforts in fostering a customer-centric culture within their organization, and what strategies can they implement to continuously improve and adapt to meet changing customer needs and expectations?

Companies can measure the success of their customer-centric culture by tracking customer satisfaction metrics, such as Net Promoter Score or customer feedback. They can also analyze customer retention rates and repeat business to gauge the effectiveness of their efforts. To continuously improve, companies can regularly gather and analyze customer feedback, invest in employee training on customer service skills, and stay updated on industry trends to anticipate and meet changing customer needs and expectations. Additionally, fostering a culture of open communication and collaboration between departments can help ensure that all areas of the organization are aligned in prioritizing customer satisfaction.