How can companies measure the effectiveness of their soft skills training programs in improving the overall customer experience and satisfaction levels?

Companies can measure the effectiveness of their soft skills training programs by conducting customer satisfaction surveys before and after the training to gauge any improvements. They can also track key performance indicators related to customer experience, such as customer retention rates and Net Promoter Score. Additionally, companies can observe the behavior and interactions of employees post-training to see if they are applying the soft skills they learned in their interactions with customers. Regular feedback from both customers and employees can also provide valuable insights into the impact of the training on improving overall customer experience and satisfaction levels.