How can companies measure the ROI of investing in comprehensive training and ongoing support for employees to effectively utilize digital tools in enhancing customer experience and support?

Companies can measure the ROI of investing in comprehensive training and ongoing support for employees by tracking key performance indicators such as customer satisfaction scores, average handling time, and first contact resolution rates. They can also measure the impact on employee productivity and efficiency by monitoring metrics like time spent on tasks and error rates. Additionally, companies can compare the costs of implementing training programs and ongoing support with the increase in revenue or cost savings generated from improved customer experience and support. By analyzing these data points, companies can determine the tangible benefits and return on investment of their investment in digital tools training and support for employees.