How can companies effectively measure the ROI of their technology-enhanced training and support strategies in order to ensure they are optimizing their resources and staying competitive in the digital age?

Companies can measure the ROI of their technology-enhanced training and support strategies by tracking key performance indicators such as employee productivity, retention rates, and customer satisfaction levels before and after implementing the training. They can also calculate the costs associated with the training program and compare it to the benefits, such as increased efficiency and reduced errors. Additionally, companies can conduct surveys and gather feedback from employees and customers to gauge the effectiveness of the training and support strategies. By regularly evaluating and adjusting their technology-enhanced training programs based on these metrics, companies can ensure they are optimizing their resources and staying competitive in the digital age.