How can businesses effectively measure the ROI of soft skills training in terms of customer satisfaction, employee morale, and overall company culture, and use this data to make informed decisions on future training initiatives?

Businesses can measure the ROI of soft skills training by collecting feedback from customers and employees through surveys and reviews to gauge improvements in customer satisfaction and employee morale. They can also track key performance indicators related to communication, teamwork, and leadership to assess the impact of training on overall company culture. By analyzing this data, businesses can identify areas of strength and weakness, and use it to inform decisions on future training initiatives to continuously improve soft skills within the organization.